Service Insights
Gain complete visibility into service performance, response times, profitability and customer service delivery with pre-built Power BI reports for Microsoft Dynamics 365 Business Central.
Improve Service Performance with Real-Time Power BI Reporting
Do you need greater visibility into service delivery, response times, profitability and customer service performance?
Business Central Service Insights provides service managers and operational teams with real-time access to the information they need to improve customer service, optimise resource utilisation and increase service profitability.
Built specifically for Microsoft Dynamics 365 Business Central, the app delivers a suite of interactive Power BI reports that provide complete visibility across service performance, response times, service orders, fault analysis and profitability.
Track and Analyse Service Performance
Gain instant access to the information you need to monitor service delivery and improve operational performance, including:
Service Overview
Service Orders Overview
Service Response Times
On Time Response Performance
Fault and Resolution Analysis
Service Profitability
Item Profitability
Resource Profitability
Service by Dimension
Service by Period
Service Order Analysis
Service Performance Comparison Reporting
Analyse service activity by customer, service item, resource, technician, location, dimension and company to gain a complete understanding of service performance across your organisation.
Key Benefits
Improve Customer Service Performance
Monitor service response times and service delivery metrics to improve customer satisfaction and service quality.
Increase Service Profitability
Understand the profitability of service operations, resources, customers and service items.
Optimise Resource Utilisation
Measure resource performance and service workloads to improve operational efficiency.
Reduce Resolution Times
Identify trends in service faults and resolution activities to improve service outcomes.
Make Better Service Decisions
Access real-time insights that help improve service delivery, customer experience and profitability.
Features
Over 100 measures and 40+ dimensions
Interactive Power BI dashboards
Transaction-level drill-through to service transactions and order lines
Service response time analysis
On-time response reporting
Fault and resolution analysis
Service profitability reporting
Item and resource profitability analysis
Service order reporting
Comparison period analysis
Multi-company reporting
Flexible dimensional reporting
Common Questions Service Insights Answers
How quickly are we responding to service requests?
Which customers generate the most profitable service work?
What are our average response and resolution times?
Which service items generate the highest revenue and profit?
Which resources are performing most efficiently?
Where are service bottlenecks occurring?
Which fault types occur most frequently?
How has service performance changed over time?
Which customers require the most service activity?
How profitable are our service operations?
Gain Greater Control of Your Service Operations
Service Insights transforms data from Microsoft Dynamics 365 Business Central into actionable insights through interactive Power BI reports, helping businesses improve customer service, optimise resource utilisation and increase profitability.
Whether you're monitoring service performance, managing service teams or improving customer response times, Service Insights provides the visibility needed to make faster, data-driven decisions.
Start your free 30-day trial today.